Production + ShippingUpdated 9 months ago
Thank you for supporting Lindsay Letters! We love being part of your decorating & thoughtful gifting, and we're so grateful for your business.
Production Times
After placing your order, your selection(s) will go into production, where they will be custom-made-to-order, by hand, in the USA. Please review our most up-to-date art production timeline here for when you can expect your order to ship.
We observe postal and national holidays, along with weekends, and those are not to be included in business day calculations. The day your order is placed is considered day zero. Orders often ship in multiple packages, and sometimes on different days. Please be sure to scroll all the way down on your tracking email(s), to make sure you get the entire scope.
Tracking
As soon as your order is on it's way to you, you will receive an automated email from [email protected], which will include a tracking link for USPS or UPS. Sometimes this link may take up to 24-48 hours post-shipment to be accurate and active. This because the tracking link won't reflect data until the package is picked up and scanned. We can't wait to deliver your new art!
Shipping to Canada
We love our friendly customers in the North! Please note that we cannot ship to Canadian PO Boxes. If you enter a Canadian PO Box address for shipment, your order will go on hold until we get a physical address from you, which will delay shipment. You can read more about shipping, here.
Address Changes
Please contact us as soon as possible with your new shipping address. If the order has not shipped, we can update the shipping address. If your order is in the final stages of production, we may not be able to update the shipping address. For art orders: once you receive your tracking number, you can log in to your UPS MyChoice account and request a change of delivery address directly with UPS.
Customization Changes
If you need to change the size, image, or product type for your order, please contact us as soon as possible before your order has shipped and we would be happy to make the change for you at no additional fee. We may not be able to catch every order before it goes into production; in such a case, we will be happy to issue an exchange.
Order Cancellation
All of our items are printed on-demand and we get started on your artwork as soon as the order is placed.
Prices will never be included on any packing slips for any products.
If your order is a gift, your secret is safe with us!
Delight Guarantee
We know that purchasing art online is a fun and meaningful investment in your home, and we do all we can to honor and protect that investment. Please read about our 30-Day Delight Guarantee, here.
Contact Us
Please feel free to contact us about your order, here.